Privacy Policy

Introduction

At Crystal Flux Valior, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment card information and billing details
• Government-issued identification
• Travel preferences and special requirements
• Loyalty program information

Automatically Collected Information

• IP address and device information
• Browser type and version
• Website usage data and preferences
• Location data (with your consent)

How We Use Your Information

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in hotel operations
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. Essential cookies required for website functionality cannot be disabled.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Your Rights and Choices

Under applicable privacy laws, you have the following rights regarding your personal information:

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.